Privacy Policy

1. Who we are

Primex ("the Service") is operated by Primex Study ABN 41 535 231 642, based in New South Wales, Australia. This policy explains what data we collect, why, and how we handle it.

2. What we collect

Account information: your email address and name when you register. We need this to create your account and send you access codes or subscription confirmations.

Study data: answers you write for SAQs, MCQ responses, viva transcripts, and study plan settings. This data is stored to provide the Service and track your progress.

Payment information: payments are processed by Stripe. We do not store your card number, CVC, or bank details. Stripe's privacy policy governs their handling of your payment data.

Usage data: basic analytics such as page views and feature usage to help us improve the Service. We do not use third-party tracking or advertising cookies.

3. How we use your data

We use your data to provide and improve the Service, send transactional emails (access codes, subscription updates), and generate anonymised, aggregated statistics about exam performance and usage patterns. We do not sell your personal data to anyone.

4. AI processing

Your answers are sent to AI language models (currently Anthropic's Claude) for grading and feedback. These inputs are processed in real time and are not used to train AI models. We do not share your answers with any third party except the AI provider for the purpose of generating your feedback.

5. Community feed

If you opt in to sharing on the community feed, your answers are displayed anonymously to other users. Your name and email are never shown. You can stop sharing at any time, and previously shared answers can be removed on request.

6. Data storage

Your data is stored on Vercel (hosting and serverless functions) and Vercel KV (database), with servers primarily in the United States. By using the Service, you consent to your data being transferred to and processed in the US.

7. Data retention

We retain your account and study data for as long as your account is active. If you cancel your subscription, your data is kept for 12 months in case you return, then deleted. You can request earlier deletion by emailing us.

8. Your rights

You can access the personal data we hold about you, request correction of inaccurate data, request deletion of your account and data, and export your study data. To exercise any of these rights, email primex.study.ai@gmail.com.

9. Cookies

We use a session cookie to keep you logged in. We do not use advertising or third-party tracking cookies.

10. Changes

If we make material changes to this policy, we will notify you by email at least 14 days before the changes take effect.

11. Contact

Questions about privacy? Email primex.study.ai@gmail.com.