Terms of Service

1. The service

PRIMEX ("the Service") is an AI-powered study tool for postgraduate medical specialist examinations and for the GAMSAT (Graduate Australian Medical School Admissions Test). It is operated by PRIMEX Study ABN 41 535 231 642. The Service is not affiliated with, endorsed by, or connected to ACER, ANZCA, CICM, RACP, RACS, ACEM, RACGP, or any other examining body, medical college, or training authority.

2. Not medical or exam advice

Content generated by PRIMEX is for educational and study purposes only. AI-generated answers, grades, and feedback are approximations and should not be treated as official examiner opinions, marking guides, or guarantees of exam performance. Always refer to the official curriculum, syllabus, and published marking criteria of your examining body.

3. Accounts and access

You must provide a valid email address to create an account. You are responsible for keeping your login credentials secure. One account is for one person; sharing access codes or credentials is not permitted.

4. Subscriptions and billing

Paid plans renew automatically. Unless you cancel before the end of your current billing period, your subscription will renew automatically at the then-current price for the same plan length. The renewal price and renewal date are shown on the Stripe checkout page before you pay and on your account page at any time.

Paid plans are billed through Stripe. All plans include a 7-day free trial. You will not be charged until the trial ends. You can cancel at any time from your account settings or the Stripe customer portal. Cancellation takes effect at the end of your current billing period; you retain access until then. Refunds are handled on a case-by-case basis; email us if you have concerns. Nothing in this clause limits your rights under the Australian Consumer Law, including any consumer guarantees that cannot be excluded.

5. Your content

Answers you write and data you enter remain yours, and we do not sell your data. When you post a comment in a question discussion or a message in a study group, you keep ownership of that content but grant PRIMEX a licence to display it to other users as part of the community features. In study groups your posts are visible to members of your group; in question discussions they are visible to other users preparing for the same exam, under your display handle or anonymously. You are responsible for what you post and must follow the acceptable-use rules in clause 7. Anything you save to your personal saved-answers library stays on the device you saved it from. You can leave a study group, and ask us to remove community content you have posted, at any time.

6. Intellectual property

All content made available through the Service - including study notes, flashcards, question banks, AI-generated feedback, curriculum mappings, and any other materials - is the intellectual property of PRIMEX Study ABN 41 535 231 642 and is protected by Australian copyright law. Your subscription grants you a personal, non-transferable licence to access this content for your own private study. You must not copy, reproduce, screenshot, download, republish, distribute, resell, or make publicly available any content from the Service, in whole or in part, by any means. Extracting or systematically collecting content (whether manually or by automated means) is prohibited. Breach of this clause may result in immediate account termination and legal action.

7. Acceptable use

Do not use the Service to share exam content that is under copyright or NDA, misrepresent AI-generated content as your own in formal assessments, or attempt to reverse-engineer, scrape, or redistribute the Service.

No patient or clinical information. You must not enter, paste, upload, or otherwise submit any information that identifies (or could reasonably be used to identify) a patient or other individual into PRIMEX. This includes names, dates of birth, medical record numbers, addresses, hospital identifiers, photographs, scans, pathology results, or any other clinical record. PRIMEX is a study tool; it is not a clinical record system, and submitted content is processed by third-party AI providers. If you wish to discuss a real case, fully de-identify it first by removing all of the elements above and altering non-essential clinical detail. We may suspend or terminate accounts that submit identifiable patient information.

8. Availability and changes

We aim to keep the Service available but do not guarantee uptime. We may update features, pricing, or these terms. Material changes to pricing or terms will be communicated by email with at least 14 days' notice.

9. Limitation of liability

The Service is provided "as is". To the maximum extent permitted by Australian law, PRIMEX Study is not liable for any indirect, incidental, or consequential damages arising from use of the Service, including exam outcomes. Nothing in these terms excludes any non-excludable consumer guarantees under the Australian Consumer Law.

10. Indemnity

You agree to indemnify and hold harmless PRIMEX Study ABN 41 535 231 642, its directors, employees, and contractors from and against any claim, loss, liability, or expense (including reasonable legal costs) arising from: (a) your breach of these terms; (b) your misuse of the Service, including any submission of identifiable patient or clinical information in breach of clause 7; (c) any content you submit, share, or upload to the Service that infringes a third party's rights; or (d) your violation of any applicable law. This indemnity does not apply to the extent the claim arises from PRIMEX's negligence or wilful misconduct, and nothing in this clause limits your rights under any non-excludable consumer guarantee under the Australian Consumer Law.

11. Governing law

These terms are governed by the laws of New South Wales, Australia.

12. Contact

Questions about these terms? Email primex.study.ai@gmail.com.